Complimentary, carbon-neutral shipping is offered with every order.
All orders in the U.S. will be delivered via the United States Postal Service. Internationally, we offer the option of either USPS or DHL. Our shipping is no sign for delivery, and we are not responsible for lost or stolen items. If you require a signature at delivery, please email us at firstname.lastname@example.org.
We offer complimentary standard shipping on all domestic orders. Orders are packed and shipped out from our studio within 2 business days and take 4-6 business days to arrive. We also offer expedited (2-3 day) shipping for an additional charge. These orders must be placed by 12 p.m. ET; orders placed after that time will ship on the next business day.
International orders are shipped via DHL or USPS First Class International. Please note that the typical ship time for DHL is 2-5 days, while USPS First Class International can take up to 3 weeks in transit. Tax, customs, and import duties will be levied by the client's local government on top of our shipping cost and are the responsibility of the client.
Porto accepts returns of items in new condition—unused, undamaged, and in original packaging—returned within 7 days of the item’s ship date. Email us at email@example.com with your order number and reason for return; we will process your request and provide you with a return label. You will be charged with a return and restocking fee of $3.95.
We will send you an email once your return has been processed. Your final refund amount will be credited to the original form of payment used to make the purchase. It can take 5-10 business days for your bank to post the refund to your account.
Please return your original item for a refund, and place a new order for your desired size and color. In the case of an exchange, a restocking fee will be forgiven.
If you would like to include a handwritten note with your gift, please email us at firstname.lastname@example.org to let us know your message.