All orders in the U.S. will be delivered via the United States Postal Service. International orders are delivered via DHL. Porto shipping is no sign for delivery, and we are not responsible for lost or stolen items. If you require a signature at delivery, please email us at firstname.lastname@example.org.
Orders are packed and shipped out from our studio in Los Angeles within 2-3 business days and usually take 2-4 business days to arrive.
Duties, Customs, and Taxes
Duties, customs, and taxes will be levied by the client's local government on top of the shipping cost and are the responsibility of the client. Since we do not include them in our markup, we ask that you consider them as part of the cost of the product.
Porto accepts returns of items in new condition—unused, undamaged, and in original packaging—returned within 10 days of the item’s ship date. Email us at email@example.com with your order number and reason for return; we will process your request and provide you with a return label. You will be charged with a return and restocking fee of 9.95 USD. We accept international returns, however, cost of shipment and tax, customs, and import duties associated with the return are the responsibility of client and will be deducted from the refund amount.
We will send you an email once your return has been processed. Your final refund amount will be credited to the original form of payment used to make the purchase. It can take 5-10 business days for your bank to post the refund to your account.
Please return your original item for a refund, and place a new order for your desired size and color. In the case of an exchange, the restocking fee will be forgiven.
Let us know if your order is a gift by emailing us at firstname.lastname@example.org, and we will wrap it with recycled tissue paper and organic cotton twine. We can include a handwritten note, too.