All orders in the U.S. will be delivered via the United States Postal Service. International orders are delivered via DHL. Porto shipping is no sign for delivery, and we are not responsible for lost or stolen items. If you require a signature at delivery, please email us at email@example.com.
We offer complimentary shipping on all domestic orders. Orders are packed and shipped out from our studio in New York within 2-3 business days and take 4-6 business days to arrive.
International orders are shipped via DHL. Please note that the typical ship time for DHL is 2-5 days.
Duties, Customs, and Taxes
All international orders are shipped delivery duties unpaid. Duties, customs, and taxes will be levied by the client's local government on top of our shipping cost and are the responsibility of the client.
Porto accepts returns of items in new condition—unused, undamaged, and in original packaging—returned within 10 days of the item’s ship date. Email us at firstname.lastname@example.org with your order number and reason for return; we will process your request and provide you with a return label. You will be charged with a return and restocking fee of $9.95. We accept international returns, however, cost of shipment and tax, customs, and import duties associated with the return are the responsibility of client and will be deducted from the refund amount.
We will send you an email once your return has been processed. Your final refund amount will be credited to the original form of payment used to make the purchase. It can take 5-10 business days for your bank to post the refund to your account.
Please return your original item for a refund, and place a new order for your desired size and color. In the case of an exchange, the restocking fee will be forgiven.
Let us know if your order is a gift by emailing us at email@example.com, and we will wrap it with recycled tissue paper and organic cotton twine. We can include a handwritten note, too.